Returns and Refunds Policy

Cadiante's Commitment to Your Satisfaction

At Cadiante, we stand behind the quality of our products and are committed to helping you feel more secure at home. We believe in the effectiveness of our products and encourage you to use them for at least 14 days to experience their full benefits. If, after this period, you find yourself not completely satisfied, our 60-day money back guarantee has you covered.

Cancellation Policy

To cancel or make changes to your order, please do so within 24 hours of placing it. After 24 hours, the order may have entered the processing phase and we may not be able to accommodate modifications or cancellations. If you cancel within the 24-hour window, expect your refund to be processed within 7 business days.

60-Day Money Back Guarantee

We urge you to use our products for a minimum of 14 days to fully appreciate their advantages. If you're still not satisfied after this period, you may return the items anytime within 60 days from the purchase date. Please note, shipping fees (if applicable) are non-refundable.

To initiate a return, contact our support team via our Contact Us page or directly by emailing support@cadiante.com. Please include your order number, or the name and email address used during the purchase, to help us process your return quickly.

Damaged Items

We ensure our products are well-packaged to avoid damage during shipping. If you receive a damaged item, please report it within 72 hours of delivery by emailing support@cadiante.com with a clear photo of the damage. We will review your claim and, if applicable, send a replacement at no additional cost. Please note, we do not offer refunds or replacements for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, delivery times can be affected by factors beyond our control, including courier issues, customs, or other shipping-related delays. We recommend contacting the courier directly if you encounter delivery problems. Cadiante is not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is your responsibility to ensure the correct shipping address is provided at checkout. If you realize the address is incorrect, please notify us within 24 hours. Failure to do so may result in non-delivery, for which we cannot offer a resend or refund.

Policy Changes

We reserve the right to modify our Return & Refund Policy at any time. Customers are encouraged to review the policy regularly to stay informed of any changes. By purchasing and using Cadiante products, you acknowledge and accept these terms.